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Return Policy

Thank you for choosing our natural soap and health products. We take pride in crafting high-quality, natural items and strive to ensure your satisfaction. Below is our return policy designed to protect both our valued customers and our business.

1. Eligibility for Returns

Due to the nature of our products, we can only accept returns under the following conditions:

  • The product is defective or damaged upon arrival.

  • The incorrect product was shipped.

  • The return request is made within 14 days of the delivery date.

2. Non-Returnable Items

To ensure safety and hygiene, we cannot accept returns for the following:

  • Opened or used products.

  • Products purchased on sale or as part of a clearance.

  • Customized or personalized items.

3. Process for Returns

If you believe you are eligible for a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at therabbitholeproducts@gmail.com or 573-836-3101 with your order number, a description of the issue, and photos (if applicable).

  2. Await Authorization: We will review your request and provide a Return Authorization (RA) number if your return is approved.

  3. Ship the Product: Once authorized, return the item in its original packaging to the address provided. Customers are responsible for return shipping costs unless the return is due to our error.

  4. Refund or Replacement: Upon receiving and inspecting the returned product, we will process a refund or send a replacement, depending on your preference and product availability.

4. Refunds

  • Refunds will be issued to the original payment method within 7-10 business days after approval.

  • Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

  • Exchanges are subject to product availability.

  • Follow the same process as returns to initiate an exchange.

6. Quality Guarantee

Our products are handmade and may vary slightly in color, texture, and scent. These variations are natural and not considered defects.

7. Contact Information

For questions or concerns about our return policy, please contact us at:

We appreciate your understanding and support as we strive to provide safe, natural, and effective products.

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